Privacy Policy

We collect information you provide directly to us, such as when you:

• Create an account or request a demo
• Contact our sales or support teams
• Use our AI concierge software
• Subscribe to our newsletter or marketing communications

Personal Information: Name, email address, phone number, company name, job title, and other contact details.

Hotel Guest Data: When hotels use our service, we may process guest interaction data, preferences, service requests, and satisfaction ratings to improve the AI concierge experience.

Usage Data: Information about how you and your guests interact with our service, including chat logs, feature usage, and system performance metrics.

Technical Data: IP addresses, browser type, device information, and usage analytics to improve our service performance.

We use the information we collect to:

• Provide and improve our AI concierge software
• Process service requests and provide customer support
• Personalize guest experiences and recommendations
• Send important service updates and security notifications
• Analyze usage patterns to enhance our AI algorithms
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure service security

AI Training: We may use anonymized and aggregated data to train and improve our AI models, ensuring better service quality for all users.

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as cloud hosting, analytics, and customer support platforms.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose information when required by law, to protect our rights, or to ensure user safety.

Hotel Partners: Guest interaction data is shared only with the specific hotel that uses our service for their guests, in accordance with their own privacy policies.

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all data transmission
• Secure data storage with regular backups
• Access controls and authentication protocols
• Regular security audits and vulnerability assessments
• SOC 2 Type II compliance for enterprise customers

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at info@savannah-labs.com.

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions by the European Commission
• Other appropriate safeguards as required by applicable law

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Improve our service performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain features of our service.

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "last updated" date
• Sending an email notification for material changes

Your continued use of our service after any changes constitutes acceptance of the updated policy.